Commonly Asked Questions
The Info You’re After
Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, get in touch with us.
What are the payment options?
We offer a variety of payment options for our online store as well as our in person services.
The payment options offered for the online store include: All Major Credit/Debit Cards, PayPal, Apple Pay
Payment options for our hair service deposits include: All Major Credit/Debit Cards, PayPal, Apple Pay
However for hair services rendered the remaining balance MUST BE PAID IN EXACT CASH!
What is your return policy?
NO RETURNS, REFUNDS, OR EXCHANGES
Once orders are processed they may NOT be canceled or changed due to company policy.
Please DOUBLE CHECK and ENSURE all spellings and addresses are correct as changes can NOT be made!
How long does shipping take?
Ready to ship wigs will be available for shipping 24-48 hours after your order has been processed.
Custom wig orders will be available for shipping with 10-14 business days after your order has been processed.
Once orders are processed they may NOT be canceled or changed.
Please DOUBLE CHECK all spellings and addresses as changes can NOT be made!